POSITOUCH has partnered with Opentable to bring to its customers an integrated POS reservation system from the world's leading restaurant reservation and guest management provider. Open your tables to the world by giving us a call.


Positouch has allied with Opentable to bring you an advanced integrated reservation system. Since 1998, more than 3,300 restaurants have traded in their pen and paper for the OpenTable System and collectively seated more than 13 million guests through OpenTable.com.

Restaurants using OpenTable allow their customers to make real-time, online reservations at those restaurants through the Internet. Opentable's electronic reservation book (ERB) automatically builds a comprehensive customer database that enables restaurants to manage yields, communicate with diners more efficiently, enhance customer service, and conduct highly targeted marketing campaigns

Put dynamic reservation, table and guest management system that is integrated into your Positouch system to work. When you integrate Opentable into Positouch, you will enjoy the following advantages:

• Save time with automated reservations.
• Improve service with a powerful guest database such as phone numbers, email and mailing addresses.
• Maximize efficiency with table management tools.
• Attract repeat business with email marketing.
• Boost revenue through over two million diners.
• Gain exposure from more than 75 partners.

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Frequently Asked Questions

What is Point of Sale (POS) system integration?
OpenTable POS integration is designed to improve the operational flow of the restaurant by updating table statuses on the OpenTable system whenever certain events occur on your POS system. Up-to date party status information will help the host staff anticipate and identify available tables and quote accurate wait times to waiting guests.

How does POS Integration work?
After activating and configuring the POS integration, certain POS events will generate table status updates on the OpenTable system.

• Opening a check on the POS system for a table establishes a linkage with the corresponding table in the OpenTable system (a party must be seated at the table). Once this linkage is established, POS events for that table will trigger status changes for the corresponding table in the OpenTable system
• Ordering an entrée on the POS system changes the OpenTable status to “Entrée”
• Ordering a dessert on the POS system changes the OpenTable status to “Dessert”
• Printing a check on the POS system changes the OpenTable status to “Check Dropped”
• Paying a check on the POS system changes the OpenTable status to “Paid”

How do checks/parties in the POS system get matched with OpenTable reservations/parties?
The OpenTable system will match seated parties with the POS system based on corresponding table numbers. When configuring the POS and OpenTable systems, it is required that table numbers in the two systems match in order to change table statuses correctly. If a check is opened for a table in the POS system that does not exist in the OpenTable system, the OpenTable system will ignore all POS events that take place for that table.


What information is shared between the two systems?
The information shared across the two systems includes:
• Table status changes
• POS Check ID (a unique number generated by the POS system for each check)
• Check Total (total check for the meal, including tax and gratuity)

OpenTable Point of Sale (POS) Integration enables your OpenTable system to accurately reflect table status changes based on events that occur in your POS system. No credit card or food item information is shared. Also, it is important to note that the flow of information is one way – only information in the OpenTable system is updated. No information is sent from the OpenTable system to the POS system.

Are food items ordered by guests shared between the POS and OpenTable systems?
No. OpenTable solicited feedback from numerous restaurants to identify POS integration features that would help them operate more efficiently and improve customer service. An overwhelming majority agreed that it was unneccessary to capture food order history in the OpenTable system. Restaurants can use the POS Check ID stored in the OpenTable system to look up the order on the POS system if necessary.

What POS systems are supported?
Version 5.0 of the OpenTable software will support integration with PosiTouch version 5.28 or higher.


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