We approach training with one goal in mind, to create a satisfied customer. This means that training is a very important component of the POS implementation process. Training can be provided to you either in your restaurant, in our office classroom, or over the internet via Webinar. In most cases we use a combination of these different training methods, to keep your training expense to a minimum.
We provide expert, highly customized training and education designed to get your staff up to speed allow for a smooth transition to your new Point of Sale (POS) system, or to provide you with additional training should management changes in your restaurant occur. Our training staff has direct experience working in hospitality organizations including restaurants, hotels and country clubs. We understand your business and speak the language you understand.
Training is by far the single most important component in a successful Point of Sale project. Our goal is to “train the trainers” (your managers). Experience tells us if we do a good job training management-level personnel, they will be able to train those they oversee. This is extremely important, not only during the initial implementation of the system, but also afterwards. Staff turnover is inevitable, if new hires are not properly trained properly then the restaurants operation will suffer. Besides, restaurant management needs to be trained to be totally “self-sufficient” in the day-to-day operations of your system. When our training is completed, your staff will be proficient on all POS operations along with adding new daily specials and menu items, changing prices, adding seasonal or holiday menus, adding new employees and changing pay rates of existing employees.
Going “live” with a new Point of Sale (POS) system can be a stressful experience, especially if it coincides with opening the doors of a new operation. We minimize the trauma by being on site with you during the process to make any last minute software and hardware modifications and assist with the overall operation of the system. We have implemented thousands of POS systems and with this experience our staff has the experience to make your live day go as smoothly as possible.